Privacy Policy

Introduction

At Supply-Crate-Key.com, we are committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website and use our Team Fortress 2 skin trading services.

By using our platform, you agree to the collection and use of information in accordance with this policy.

Information We Collect

Personal Information

We may collect the following types of personal information:

• Account information (username, email address)
• Contact details for customer support
• Payment information for PayPal transactions
• Trading history and transaction records
• Communication records with our support team

Automatically Collected Information

When you visit our website, we automatically collect certain information:

• IP address and location data
• Browser type and version
• Device information and operating system
• Pages visited and time spent on our site
• Referral sources and website usage patterns

TF2 Game Data

We collect information related to your Team Fortress 2 inventory and trading activities, including item details, trade history, and market valuations to provide our trading services effectively.

How We Use Your Information

We use the collected information for the following purposes:

• Service Provision: To facilitate TF2 skin trading, process transactions, and manage your account
• Payment Processing: To handle PayPal payouts and maintain transaction records
• Fraud Prevention: To implement robust security measures and protect against fraudulent activities
• Customer Support: To respond to inquiries and provide technical assistance
• Platform Improvement: To analyze usage patterns and enhance our services
• Communication: To send important updates, security alerts, and service notifications
• Legal Compliance: To comply with applicable laws and regulations

Information Sharing and Disclosure

We do not sell, trade, or rent your personal information to third parties. However, we may share your information in the following circumstances:

Service Providers

We may share information with trusted third-party service providers who assist us in:

• Payment processing (PayPal and other payment gateways)
• Website hosting and maintenance
• Analytics and performance monitoring
• Customer support services

Legal Requirements

We may disclose your information when required by law or to:

• Comply with legal processes or government requests
• Protect our rights, property, or safety
• Prevent fraud or illegal activities
• Enforce our terms of service

Data Security

We implement comprehensive security measures to protect your personal information:

• Encryption: All sensitive data is encrypted using industry-standard protocols
• Secure Servers: Our servers are protected by advanced firewalls and security systems
• Access Controls: Limited access to personal information on a need-to-know basis
• Regular Audits: Periodic security assessments and vulnerability testing
• Fraud Detection: Advanced algorithms to detect and prevent suspicious activities

While we strive to protect your information, no method of transmission over the internet is 100% secure. We cannot guarantee absolute security but continuously work to improve our protective measures.

Data Retention

We retain your personal information for as long as necessary to:

• Provide our services and maintain your account
• Comply with legal obligations and regulatory requirements
• Resolve disputes and enforce our agreements
• Maintain transaction records for tax and accounting purposes

When information is no longer needed, we securely delete or anonymize it in accordance with our data retention policies.

Your Rights and Choices

You have the following rights regarding your personal information:

• Access: Request a copy of the personal information we hold about you
• Correction: Update or correct inaccurate personal information
• Deletion: Request deletion of your personal information (subject to legal requirements)
• Portability: Receive your data in a structured, machine-readable format
• Opt-out: Unsubscribe from marketing communications
• Restriction: Limit how we process your information in certain circumstances

To exercise these rights, please contact us using the information provided below.

Cookies and Tracking Technologies

We use cookies and similar tracking technologies to enhance your browsing experience:

• Essential Cookies: Required for basic website functionality
• Analytics Cookies: Help us understand how visitors use our site
• Preference Cookies: Remember your settings and preferences
• Security Cookies: Protect against fraud and maintain account security

You can control cookie settings through your browser preferences, though disabling certain cookies may affect website functionality.

Third-Party Links

Our website may contain links to third-party websites, including social media platforms like Instagram and Facebook. We are not responsible for the privacy practices of these external sites. We encourage you to review their privacy policies before providing any personal information.

Children's Privacy

Our services are not intended for individuals under the age of 13. We do not knowingly collect personal information from children under 13. If we become aware that we have collected such information, we will take steps to delete it promptly.

International Data Transfers

Your information may be transferred to and processed in countries other than your country of residence. We ensure that such transfers comply with applicable data protection laws and implement appropriate safeguards to protect your information.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. When we make significant changes, we will:

• Update the "Last updated" date at the top of this policy
• Notify users through email or website notifications
• Provide a summary of key changes

We encourage you to review this policy periodically to stay informed about how we protect your information.

Contact Information

If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us:

Effective Date

This Privacy Policy is effective as of December 15, 2024, and applies to all information collected by Supply-Crate-Key.com from that date forward.